More Project Management Best Practice Tips
1) Be sure there is a project charter for each release, with the high level time, resources, budget, and deliverables scoped out. Factor in time off for vacation early since this can have a big impact if it comes as a surprise later. Any surprises warrant an immediate review.
I usually have to visit a copy shop at least 2-3 times a year to fulfill various needs for PMI meetings and events. This past weekend I had a critical business need to have a small number of copies made and spiral bound for a customer meeting. With FedEx Kinko's being the closest, I dashed off last night to have the copies done. Since I don't frequently visit, this was like a "first visit" all over again.
Fully expecting to pick up my copies on Sunday, I explained what I needed. In under 5 minutes, Kevin, a customer consultant had a copy made and bound for me to review and approve. I was quite surprised when he informed me I could come back in a half hour and pick them up. Being on the way out to dinner anyway, I returned in under an hour to pick up the finished product.
Packed with my copies, I found two similar checklists which read something like this (I've shortened, but maintained the key messages):
- I took your order, repeated your instructions, and offered you enhancements.